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Company
Profile
Southern Valve
Service was founded in September 1976 to meet the demand, which grew
out of the valve shortages of the 1970s, for valve service work. The
company's initial growth can be attributed to an effective sales
effort and strong overall market conditions. However, it quickly
became apparent that customers were searching for shops offering
better quality work and more responsive service to fulfill their
repair needs.
Management became
convinced that, if Southern Valve Service transformed itself into an
organization able to accommodate this portion of the market that demanded
quality work and responsive service, the company and its customers would reap
the benefits in a rapidly changing market. With quality as the overriding
objective, the period since 1980 has been a time of restructuring in order to
facilitate the market demand of increased output and quality.
With restructuring came
growth, increased commitment, and business success. The timing of Southern
Valve Service's commitment to adapt itself to fit the market coincided with the
petrochemical industry's increased demand for quality in products purchased,
services required, and data identifying the root cause of valve failures. The
commitment to meeting customer expectations has accounted for our success and
has confirmed our belief that this is the only way we should conduct business.
Southern Valve Service
will always remain appreciative of suggestions that improve our performance and
result in increased customer satisfaction.
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